10% OFF* SITE WIDE!
FREE SHIPPING ON ALL ORDERS OVER $60!
We never disclose customer information
Discreet Billing - Will appear on statement as ILF, LLC.
Discreet Shipping - Shipped in a plain-brown box
MADE IN USA - Our Commitment to quality products

FAQ

General FAQ

Why should I buy a Fleshlight?
Top five reason:
  • You're in control. Whenever you want, however you like, the Fleshlight sexual gratification alternative is there to fulfill your sexual fantasies and meet your desires.
  • Nothing is closer to the real thing. Our soft, pliable, non-vibrating SuperSkin sleeve has been designed to provide the most realistic intercourse simulation known to man.

  • Improve stamina & performance. Whether you're a real Casanova or just a rookie to the game, there is always room for improvement. Test your skills, practice new techniques, and test how long you can last in one of our specially designed inserts, created for maximum sensation.

  • Practice safe sex. The Fleshlight was created, in part, to address the risks associated with promiscuity, the spread of STDs (sexually transmitted diseases), and unwanted pregnancy. Whether you're having trouble finding a safe partner or waiting for the right one to come along, the Fleshlight offers a safe and satisfying means for expressing your sexuality.

  • Lifetime of pleasure. With proper use and care, the Fleshlight will last you a lifetime. If only it were that easy with real sexual partners.
Is this product built to last?

Our soft, pliable, non-vibrating Real Feel Super Skin® sleeve is made from a patented, high-quality material designed to replicate the sensation of penetrative sex. The molded sleeve comes housed in an attractive and sturdy canister that resembles an ordinary flashlight, allowing for simple and discreet storage. It's easy to use and clean, and is 100 percent safe. With proper usage, your Fleshlight will give you a lifetime of enjoyment!

How big is the Fleshlight?

The Fleshlight is approximately 10 inches in length and 3.5 inches in diameter with an insertable length of 9.5 inches and most textures can accommodate men with a girth up to 7 inches.

Ordering & Payment Information

How can I place an order?

You may place an order online through the website or you may call into 1-888-804-4453 or +1-512-865-5266 (toll-free) for international orders and we can place the order for you over the phone. You do not need to create an account to place an order.

What is my personal information used for?

We use your personal information only for billing and shipping. Information is never sold, rented or shared with any other service or company! Besides your order, you will not receive any additional catalogs, mailings, or emails from ILF Inc.

Is my online information secure?

Your personal information will be protected by the world's most advanced encryption technologies. The padlock on the bottom of your browser status bar ensures your order will be securely processed.

Shipping Information

What are the requirements for free shipping?

Free shipping is offered on Domestic United States Ground Shipped orders only. IE: orders within the continent of US. This is offered via UPS and DHL. Free shipping is not valid on any air freight service. Free shipping is offered on these qualifying orders once the order value reaches $60 USD. This amount can change from time to time, based on current promotions.

Why does my tracking number not work?

Most tracking numbers will be trackable within 24 hours of receipt of the email notification. If you received your tracking number and you've allowed 24-48 hours for UPS, USPS or DHL to update their tracking information and still are not able to track your package, contact us.

Do you ship to freight forwarders?

No, we do not ship to freight forwarders.

Do you require a signature for delivery?

No, we do not require a signature for delivery.

Do I have to be home at time of delivery?

Carriers may leave the package with an apartment management office or even on your front/back porch if the driver deems that the area is secure enough to leave the package. Otherwise, a notice will be posted that a delivery attempt was made and it will offer a variety of ways for you to obtain your order.

What does the package look like?

All orders are shipped in a plain, cardboard box. The shipping label will identify the shipper as ILF, LLC. and will not reference "Fleshlight.com", "Sex Toy" or any other identifying description related to products designed for adults.

Can I change my shipping address?

Contact Us to make changes to your shipping address.

How can I change or cancel my order?

Contact Us to change or cancel your order; we make no guarantee that the change can be made before the order ships. We regret any inconvenience this may cause you.

How do I return my package if I changed my mind?

Once you've received your package, contact us for an RMA number. DO NOT OPEN THE BOX! Simply write the RMA number on the box and ship the package to our facility. Use the address on Contact Us.

What happens if my package was sent back?

If a package is refused upon delivery and returned to our facility without an RMA number, the product value will be refunded upon receipt.

Countries we do NOT ship to:

Afghanistan, Anguilla, Antigua & Barbuda, Argentina, Bahamas, Bahrain, Barbados, Belize, Bermuda, Bolivia, Bonaire, Brazil, Canary Island, Cayman Islands, China, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, French Guiana, French Polynesia, Ghana, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, India, Indonesia, Iran, Iraq, Jamaica, Jordan, Korea, Kuwait, Lebanon, Lesotho, Malaysia, Montserrat, Morocco, Namibia, Nicaragua, Nigeria, Oman, Pakistan, Paraguay, Peru, Philippines, Qatar, Rwanda, Russian Federation, Saudi Arabia, Sri Lanka, St. Barthelemy, St. Eustatius, St. Kitts/Nevis, St. Lucia, St. Martin, St. Vicente, Suriname, Tanzania, Thailand, Trinidad & Tobago, Turks & Caicos, United Arab Emirates, Venezuela, Vietnam, Virgin Islands, Ukraine, UK Virgin Island-Virgin Gorda, Yemen

Domestic Orders (within the United States)

How are domestic orders shipped?

All orders are shipped via UPS or DHL unless we are shipping to a PO Box or an APO address - these will ship via USPS.

How long does shipping take?
  • Our facility ships its packages Monday through Friday.
  • UPS and DHL both operate Monday through Friday.
  • Select a "receive on or receive by" shipping date, rather than choosing a shipping courier.
  • Priority orders (Next-Day Air, 2nd-Day Air, and 3-Day Select) placed by 1PM Central time, Monday-Friday, will ship the same day, pending finalization of payment.
  • Priority orders placed after 1PM will ship on the next business day, pending finalization of payment.
  • All other orders are generally processed within 24 business hours; however, we reserve the right to ship these orders in 1-3 business days from the date that payment is finalized.
  • Any order delayed due to payment failure, changes requested by the customer, incomplete/incorrect shipping address, or back-ordered items will not be eligible for a partial shipping refund and may result in increased processing time.
UPS Ground

Standard shipping typically takes 1-5 business days to be delivered throughout the US. Prompt, dependable, cost-effective shipping; An economical choice for your shipment.

UPS 3 Day Select

Delivery is guaranteed by the end of the third business day. An ideal mix of economy and guaranteed delivery; Perfect for less time-sensitive shipment; Three free delivery attempts. UPS 3 Day Select is offered only in the 48 contiguous states.

UPS 2nd Day Air

Select this alternative to overnight shipping when you have the flexibility to allow an extra day. Delivery is guaranteed by the end of the second business day. Some locations in Alaska and Hawaii require additional transit time. Ideal for shipments that do not need overnight service; guaranteed second-day delivery (excluding Alaska and Hawaii).

UPS Next Day Air

Guaranteed delivery next business day by 10:30 a.m., 12:00 noon, or end of the day, depending on destination. Ideal for shipments that must arrive earlier in the business day; guaranteed service provides assurance of on-time delivery.

International Orders (outside the United States)

How are orders shipped to International Locations?

All orders are shipped via UPS or DHL unless we are shipping to a PO Box or an APO address - these will ship via USPS.

Why is my country on the "Do Not Ship" list?

Countries on the list are there because, in our experience, orders shipped to those countries have been confiscated by customs and are not delivered to the client or returned to our facility. The "Do Not Ship" list is subject to change at any time.

Are duty fees included in the shipping price?

International orders may be subject to additional customs fees and duties. We do not include these additional costs as a part of the total amount.

How will the items be declared in customs?

We will declare the actual product value to customs, but name declarations are assigned per the following:

  • Fleshlight Sleeve = Rubber Sleeve
  • Fleshlight Case = Plastic Housing
  • Lubricant = Water-Based Liquid
  • Vibrators = Personal Massagers
  • Mr. Limpys = Rubber Mold
Can you ship my item as a "gift"?

Requests to ship your order as a "gift" will not be honored.

UPS Worldwide Express Saver

Meet delivery requirements with this guaranteed, afternoon delivery service. Most International deliveries typically take from 2-5 business days, but are not guaranteed due to the fact that the package may take longer than expected to get through customs; for Asian countries, deliveries can take anywhere from 3-7 business days for the same reason. Door-to-door service with in-house customs clearance; up to three delivery attempts.

UPS Worldwide Express

Take advantage of this faster one-to-three day shipping service with guaranteed morning delivery times throughout the world. Delivery by 10:30 a.m. or 12:00 noon; second business day delivery to Europe; delivery within two or three business days to Asia. Door-to-door service with in-house customs clearance; up to three delivery attempts.

Returns

What items do you accept for return?

All items that are unopened and unused can be returned for product value. We will NOT accept opened/used items for return. All items must be returned within 30 days from the date the item is delivered for a product value refund. If you have any questions regarding a return please contact us using any of the methods listed on our Contact Us page before returning any products as any used products that are returned will be thrown away and no refund or reship will be issued.

Where do I send returns?

 

ILF, INC
Attn: Returns
7000 Burleson Road, Building C
Austin, TX 78744

Make sure you contact us for an RMA number to return unopened merchandise before you send the item(s) back to us. We cannot accept returned merchandise that arrives without an RMA number on the outside of the package!

 

Defective or incorrect items

If you opened the item but it is defective or if it is not the item you purchased please call our customer service department at 1-888-804-4453 so we can resolve the issue for you. We will need to see pictures to verify if it is a defect or the incorrect item. Once pictures verify it is a defect or the wrong item we will send a replacement at our expense. We do not need the incorrect/defective item(s) back.

*** You must contact us within 90 days of delivery for us to replace a defective/incorrect item. After 90 days we will not replace nor refund defective/incorrect items. ***

Unopened items?

If you would like a refund on an unopened item(s), please contact us to obtain an RMA number. We do not cover the shipping costs for returning an order to us. After we receive your return and inspect the returned merchandise, we will reimburse your credit card for the purchase price of the item as long as it is unopened/unused, less the original shipping fee.

Please allow us 10 business days from the time we receive your item to process your return.

Remember that we will not issue a partial product value refund on package deals; they must be returned all together! Any items that are returned to us used or opened will simply be disposed of and we will not issue a refund for them.

*** Please be aware that we cannot accept return merchandise that arrives without an RMA number on the outside of the package. ***